Responsible Gaming at 22bed — Play Safe, Stay in Control

1. Our Commitment to Responsible Gaming

At 22bed, responsible gaming is not a regulatory checkbox — it is a core part of how we operate. We believe that gambling should always be an enjoyable form of entertainment, not a source of financial stress, emotional harm, or personal hardship. Our goal is to ensure that every player on the 22bed platform across Bangladesh — whether in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, or anywhere else — has access to the information, tools, and support needed to stay in control of their gambling activity.

22bed invests in player protection through a combination of account-level controls, proactive monitoring, age verification, and clear communication. We train our support team to identify signs of problem gambling and to respond sensitively and effectively when a player reaches out for help. We also maintain strict age verification procedures to ensure the platform is never accessible to anyone under the age of 18.

This page explains every responsible gaming tool and resource available at 22bed. We encourage all players to read it carefully and to make use of the tools that suit their individual needs, even if they do not currently feel that gambling is a problem for them. Prevention is always better than cure, and many players find that setting limits proactively helps them enjoy 22bed in a healthy and sustainable way.

2. Age Restriction — 18+ Only

The 22bed platform is strictly for adults aged 18 years and above. Gambling is an adult activity, and 22bed enforces this minimum age requirement without exception. We apply age verification controls at the point of registration, during account review, and at the time of any withdrawal request.

All players are required to confirm that they are 18 or older when creating a 22bed account. We reserve the right to request proof of age — such as a National ID card, passport, or birth certificate — at any stage of the customer relationship. If a player cannot verify that they meet the minimum age requirement, their account will be suspended and any deposits held pending review.

If any registered player is found to be under the age of 18, their account will be permanently closed, all winnings will be forfeited, and any deposits made will be returned in accordance with our Terms & Conditions. 22bed takes underage gambling extremely seriously and will cooperate fully with any relevant authority in the event of a confirmed underage access incident.

3. Deposit Limits

One of the most effective ways to maintain control over your gambling spend is to set a deposit limit on your 22bed account. A deposit limit caps the maximum amount you can add to your account within a defined time period — daily, weekly, or monthly. Once a limit is in place, you cannot deposit more than that amount within the chosen window, regardless of your payment method (bKash, Nagad, Rocket, Upay, bank transfer, Visa, or Mastercard).

How deposit limits work at 22bed:

• Reduction takes effect immediately: If you reduce your deposit limit (for example, from ৳5,000 per week to ৳2,000 per week), the new lower limit applies straight away with no waiting period.
• Increase requires a cooling-off period: If you request an increase to your deposit limit, a minimum 7-day cooling-off period applies before the higher limit comes into effect. This is a deliberate friction measure that gives you time to reconsider.
• Limits persist across sessions: Your deposit limit applies to all payment methods and sessions. It cannot be bypassed by creating a new account — multiple account operation is prohibited under our Terms & Conditions.
• Setting a limit: Contact the 22bed support team via live chat or at [email protected] to set or adjust your deposit limit. Our team will process your request promptly.

22bed recommends that all players consider setting a deposit limit that aligns with their personal entertainment budget — an amount they would be comfortable spending in the relevant period regardless of gaming outcomes.

4. Time-Out Features

If you feel you need a short break from gambling but are not ready to commit to a longer self-exclusion period, 22bed's time-out feature allows you to temporarily suspend your account. Time-outs are a useful first step for players who notice they are spending more time gambling than they intended, or who are going through a stressful period in their personal or financial life.

Available time-out periods at 22bed:

• 72 hours (3 days)
• 7 days (1 week)
• 30 days (1 month)
• Custom period — contact support to discuss options beyond 30 days

During a time-out period, your 22bed account will be fully suspended. You will not be able to log in, place bets, spin slots, play live casino games, deposit, or access any part of the 22bed platform. All marketing communications — promotional emails, bonus notifications, and SMS alerts (if applicable) — will also be paused for the duration of your time-out.

A time-out cannot be cancelled or shortened once it has been activated. If the situation causing the need for a time-out has not resolved by the end of the period, we strongly encourage you to either extend the time-out or request a full self-exclusion (see Section 5 below).

To activate a time-out, contact the 22bed support team via live chat or email at [email protected]. Time-outs are typically activated within 1 hour of your request being received.

5. Self-Exclusion

Self-exclusion is the strongest player protection tool available at 22bed. It is designed for players who believe that their gambling is out of control, or who simply want to stop gambling entirely for an extended period. 22bed takes self-exclusion requests with the utmost seriousness and acts on them without delay.

How self-exclusion works at 22bed:

• Minimum exclusion period: 6 months. Shorter exclusion periods are not available — this ensures the exclusion is meaningful and effective.
• Maximum exclusion period: Permanent (indefinite). Players may choose to exclude themselves from the 22bed platform for life.
• Immediate effect: Once you request self-exclusion and your identity has been verified, your account is closed with immediate effect. All pending withdrawals will be processed to your registered payment method.
• No reversal during the exclusion period: Once self-exclusion is in place, it cannot be reversed until the agreed exclusion period has expired. Any requests to reactivate the account during the exclusion period will be refused.
• Marketing suppression: All marketing communications will cease immediately upon self-exclusion. Your details will be flagged so that 22bed does not target you with promotional material during or after the exclusion period.
• Re-registration blocked: 22bed will take reasonable steps to prevent a self-excluded player from creating a new account on the platform during the exclusion period.

To request self-exclusion, contact the 22bed support team via live chat or at [email protected] with the subject line "Self-Exclusion Request". Your request will be treated with complete confidentiality and compassion. There is no judgment — taking this step is a sign of strength and self-awareness.

6. Recognising Problem Gambling

Problem gambling can affect anyone, regardless of income, background, or how long they have been gambling. It often develops gradually and can be difficult to recognise in oneself. The following signs may indicate that gambling is becoming a problem rather than a form of entertainment:

• Spending more money on gambling than you can afford to lose, or borrowing money to gamble
• Gambling to recover money you have previously lost (known as "chasing losses")
• Finding it difficult to stop gambling even when you want to, or feeling restless or irritable when you try to cut back
• Neglecting work, study, family responsibilities, or social relationships because of time spent gambling
• Lying to family members, friends, or colleagues about how much time or money you spend gambling
• Using gambling as a way to escape from stress, anxiety, depression, or other emotional difficulties
• Continuing to gamble even after experiencing serious negative financial consequences
• Feeling a persistent need to increase the size of your bets to get the same level of excitement
• Feeling guilty, ashamed, or anxious about your gambling behaviour

If you recognise any of these signs in your own behaviour, please do not ignore them. Problem gambling is a recognised condition that responds well to help and support. Reaching out — whether to the 22bed support team, a trusted friend, or a specialist support organisation — is always the right move.

8. Protecting Minors

22bed is deeply committed to preventing minors from accessing the platform. In addition to our own age verification procedures, we encourage all adult players who share a device or household with children or teenagers to take the following precautions:

• Use a strong, unique password: Choose a password for your 22bed account that cannot be guessed or discovered by anyone in your household. Do not write it down in an accessible place.
• Log out after every session: Always log out of your 22bed account when you finish playing, especially on shared or family devices.
• Use parental control software: Consider installing internet filtering or parental control software on devices accessible to children. Many free and paid options are available that can block access to gambling websites.
• Talk to young people: Have age-appropriate conversations with children and teenagers about responsible use of the internet and the risks associated with gambling. Early education is one of the most effective forms of protection.
• Protect your payment methods: Do not save payment details (bKash, Nagad, Rocket, bank cards) in your browser or on a shared device in a way that could be accessed by a minor.

If you believe a minor has accessed the 22bed platform, contact our support team immediately via live chat or at [email protected] so we can investigate and take appropriate action without delay.

9. Support Organisations

If you feel that gambling is becoming a serious problem for you or someone you care about, professional help is available. The following types of organisations offer confidential advice, counselling, and practical support for problem gambling. 22bed encourages any player in need to seek help without hesitation.

• Mental health and addiction counselling services: In Bangladesh, mental health services are available through government hospitals including the National Institute of Mental Health (NIMH) in Dhaka. Qualified counsellors can provide confidential support for gambling-related issues as part of broader addiction or mental health treatment.
• Helplines and crisis support: The Kaan Pete Roi helpline (available in Bangladesh) provides emotional support and crisis counselling. If gambling is causing you significant distress, reaching out to a crisis helpline is a valid and important step.
• International resources: Gamblers Anonymous (GA) is a global fellowship of people who share their experience, strength, and hope to help each other recover from problem gambling. GA meetings and online resources are accessible internationally, including to players in South Asia. Visit www.gamblersanonymous.org for information.
• GamCare: GamCare is an international organisation providing information, advice, and support for anyone affected by problem gambling. Their resources are available at www.gamcare.org.uk and include online tools, forums, and links to counselling services.
• BeGambleAware: BeGambleAware provides a wide range of online self-help tools and resources for people concerned about their gambling. Resources are available at www.begambleaware.org.

10. Contact 22bed Support

22bed's player support team is available around the clock to assist with any responsible gaming request — whether you want to set a deposit limit, activate a time-out, request self-exclusion, or simply talk through your options. All responsible gaming enquiries are handled with complete confidentiality and without judgment.